At Luxonis, we are customer-focused. Our success is only possible if our customers believe in the value of our products. If for any reason you are not satisfied with your purchase, please let us know and we will make it right.

 

If you desire a refund, please contact support@luxonis.com with your order number and reason for the return. Refund requests within 60 days of the purchase date will be honored in full.

 

Shipping costs for returns within 60 days of purchase will be covered by Luxonis using UPS or Fedex. Shipping costs for returns after 60 days from the purchase date will be born by the customer.

 

If a return is initiated because of damaged, defective, or incorrect goods, Luxonis will provide a replacement order at no cost to the customer.

Please note that we cannot accept returns or provide refunds for the following items:    

•     Custom-made products
•     Devices that are not in their original condition

 

Refunds will be processed within 14 days after the product has been returned.

Got questions?

Send email to support@luxonis.com